We reserve the right, but shall not be obliged to:

• monitor, screen or otherwise control any activity, content or material on the Site and/or through the Services. We may in our sole and absolute discretion, investigate any violation of these Terms and Conditions contained herein and may take any action as we deem appropriate;
• prevent or restrict access of any unauthorised User to the Site and/or the Services;
• report any activity suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or
• request any information and data from you in connection with your use of the Services and/or access of the Site at any time and to exercise our right under this section if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.

We will notify you if for any reason we are unable to accept your order, or any part of it (in which case we shall not take payment from you in respect of the cancelled order, or the partially cancelled order). The circumstances where we may not be able to accept your order including but not limited to:

• where the item you have ordered is no longer available in stock;
• where your payment has not been authorised;
• where we have identified a pricing or product description error; and/or
• where you have not complied in any way with these Terms and Conditions.

Macpie Distribution Redemption System

• By buying Product or using our Services on the Site or through participation in activities approved by Macpie Distribution (“Eligible Activities”), redemption may be made by User in the manner as we may from time to time determine including but not limited to redemption of vouchers as defined in Section 9.2 below and based on the conversion rate and on such terms determined by us in our sole discretion (“Redemption”). Generally, Redemption entitlement will be credited to a User’s account upon the completion of a successful transaction or activity approved by Macpie Distribution. You are eligible to participate in the Eligible Activities if you are a User and your account does not expressly exclude you from participation.
• Transaction not completed on the Site do not qualify for the Redemption. We may at our sole discretion exclude categories of items from the Redemption.
• Redemption entitlement has no monetary value, does not constitute your property and cannot be purchased, sold, transferred or redeemed for cash.
• Subject to rules and regulation as determined, varied or modified by us from time to time, and subject to any cap imposed by us at our sole discretion, you may redeem by sending a request to Macpie Distribution and use the Redemption to offset the purchase price of selected items when making purchases on the Site as advised by us from time to time. All refunds will be subject to Macpie Distribution’s Return, Replacement or Refund Policy under Section 12.
• The redemption used by you will be deducted from your Redemption balance. Each Redemption comes with an expiry date. Do check your account details on the Site for Redemption balances and expiry date.
• From time to time, we may tell you that bonus Redemption will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make at participating Merchants or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards, if any, from time to time.
• If you have a dispute in relation to the number of Redemption which you have been awarded in respect of an Eligible Activity, such a dispute must be made within thirty (30) days from the date of the Eligible Activity. We may require you to provide evidence to support your claim.
• Macpie Distribution reserves the right, at its sole discretion, to (i) discontinue the Redemption system at any time at its sole discretion; (ii) cancel or suspend your right to participate in the Redemption system, including the ability to earn and redeem (iii) the manner in which the Redemption may be utilised and the terms and conditions governing such utilisation.
• Any order that you place with us is subject to Product availability, delivery capacity and acceptance by us and the Merchants. When you place your redemption online, you will receive an acknowledgement e-mail confirming receipt of your order. This email confirmation will be produced automatically so that you have confirmation of your redemption details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either Macpie Distribution or the Merchant will accept, complete and/or fulfil your redemption.
• All the Redemption listed on the Site are correct at the time of publication; however, we reserve the right to alter these in the future. We also reserve the right to alter the Product available for Redemption on the Site.
• All Redemption listed on the Site reflect the Redemption value at the time of listing. We give great care to keep them up-to-date. In the case the Redemption listed is not current, we will contact you to inform you about the differences and you can choose to opt-out from the Redemption.
• The total Redemption or Product redeemed, including delivery charges, will be displayed on the Site when you place your redemption. Where applicable, full payment must be made for all Product provided.
• We may cancel a Redemption if the Product is not available for any reason. We will notify you if this is the case and credit the Redemption back to your Macpie Distribution account.

Voucher
The following terms and conditions apply to the redemption and use of promotional vouchers and voucher codes ("Voucher").

• You may use the Voucher while making payment for Products on the Site. Specific details for the Voucher are listed below.
• To redeem the Voucher in your account, please visit “My Vouchers” on the Site. We accept no liability for errors in the email address of the Voucher recipient.

• Conditions for the use and redemption of the Voucher:

  • The Voucher is valid for the specified period as stated on the Voucher.
  • The Voucher is not refundable and cannot be replaced if lost, damaged or expired.
  • The Voucher will not be refunded in the event of order cancellation or return by you.
  • Unless otherwise stated, the Voucher can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted items. We may in our absolute discretion exclude certain Products, individual brands from the Voucher promotions.
  • The number and manner in which the Voucher may be used is subject to our absolute discretion. As an illustration, we may specify that you may redeem only ONE Voucher per Product or per promotional campaign. Macpie Distribution reserves to the right to cancel any subsequent orders made by you using a Voucher of the same promotional campaign or Product or if it does not conform to these Terms and Conditions.
  • If you place an order for a Product less than the value of the Voucher, no refund or residual credit will be returned to you.
  • A valid code must be entered at the checkout page in order to redeem a Voucher.
  • The credit of a Voucher does not accrue interest nor does it have a cash value.
  • If the credit of a Voucher is insufficient for the order you wish to place, you may make up the difference using one of our accepted payment methods.
  • For the Voucher stipulated for a RMxx sum, if you choose to return the Product, you will not be refunded the value of the Voucher. However, if you paid partly with your own funds, this portion will be refunded.

• Macpie Distribution reserves the right to cancel or modify any order, or revoke the use of the Voucher for any reason, including the following circumstances:

  • suspicious or fraudulent purchasing activity or the Voucher use;
  • the Voucher abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers;
  • failure to adhere to these Terms and Conditions; or
  • the Voucher used in bad faith (including resold the Voucher or use of the Voucher by Customer purchasing Product for the purpose of reselling).
• Additional terms and conditions may be specified in relation to specific Voucher (for example, duration, eligibility, discount amount and products covered), and will govern the use and redemption of the Voucher in addition to these Terms and Conditions. Such additional terms and conditions shall form an integral part of these Terms and Conditions.

• Macpie Distribution will not be liable and/or be required to offer replacement Voucher, discounts, credits, cash or otherwise compensate customers for:

  • discontinued or cancelled Voucher;
  • improper use of or inability to redeem a Voucher due to technical issue; or
  • the loss, theft or illegibility of a Voucher.
• Macpie Distribution reserves the right to change these Terms & Conditions or cancel any promotions at any time and without notice.
• You are responsible for all information you submit, transmit or otherwise make available during the purchase or redemption of any Product.
• You acknowledge that purchase or redemption of Product is subject to resource and/or Product availability, including, without limitation, availability on the Site, the Merchant and/or Macpie Distribution mobile app (if any).
• Macpie Distribution does not make any warranty on the performance and capability of the Product, Site or Macpie Distribution mobile app (if any).
• You accept and acknowledge that Macpie Distribution may suspend, terminate and/or discontinue the purchase or redemption of the Product in its sole and absolute discretion without prior notice and without any liability whatsoever to you.

Additionally, you agree that you will not:

• take any action that imposes or may impose (in our sole discretion) any unreasonable or disproportionately large load on our infrastructure;
• copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for Your Information) from the Site without the prior expressed written permission of Macpie Distribution and the appropriate third party, as applicable;
• interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; or
• bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.